Service Center
At JIT, we're committed to providing exceptional customer service. Our Service Center is here to assist you with any inquiries, concerns, or assistance you may need before, during, or after your purchase.
1. Contact Information
You can reach our Service Center via multiple channels:
- Phone: Call us at (+84) 348 100 358 during our operating hours.
- Email: Send us an email at info@jitvietnam.com and expect a prompt response with in 24 hours.
2. Assistance with Orders
If you have questions about placing an order, tracking an existing order, or making changes to your order, our Service Center team is here to help. We'll provide you with personalized assistance to ensure a smooth shopping experience.
3. Product Support
Encountering issues with a product you've purchased from us? Our knowledgeable support team can provide troubleshooting assistance, product information, and guidance on warranty coverage.
4. Returns and Exchanges
Need to initiate a return or exchange? Our Service Center can guide you through the process and provide you with the necessary instructions and documentation.
5. Warranty Claims
If your product is covered by a manufacturer's warranty, our Service Center can assist you with initiating a warranty claim. We'll help facilitate communication with the manufacturer and ensure a timely resolution.
6. Feedback and Suggestions
We value your feedback! Whether you have suggestions for improving our products or services or simply want to share your shopping experience with us, we're all ears. Your feedback helps us continuously improve and better serve you.
7. Frequently Asked Questions (FAQ)
Browse our FAQ section for answers to common questions about shipping, returns, payment methods, and more. If you can't find the information you're looking for, don't hesitate to contact our Service Center for assistance.
8. Customer Satisfaction Guarantee
Your satisfaction is our top priority. If you're not completely satisfied with your shopping experience, please let us know, and we'll do everything we can to make it right.
Thank you for choosing JIT. We're here to make your shopping experience enjoyable and hassle-free!